HELP CENTER

Find the Answers Here

Welcome to the Metabolic Fitness help center. We have pulled some of the most frequently asked questions from our customers and compiled them all into one place. Should you have any other questions that we may have missed, don’t hesitate to reach out.

1. General Information

Q. What are your operating hours?

Our gym operates from 6:00 AM to 10:30 PM, Six days a week.
(Closed on Sunday)

Q. Do I need to book a slot before coming to the gym?

Booking is not required for regular gym usage. trail sessions bookings may require prior reservation.

Q. Is there a trial session available?

Yes, we offer a free trial session for new members. Please contact the front desk or register via our Website.

2. Membership & Payments

Q. What membership plans do you offer?

We offer monthly, quarterly, half‑yearly, yearly, and personal training packages. Corporate and couple memberships are also available.

Q. Can I freeze or pause my membership?

No, membership can be paused only in few exceptional reasons. Details are available at the front desk or in the membership contract.

Q. Are there any cancellation or joining fees?

Joining and cancellation fees vary by plan. Details are available at the front desk or in the membership contract.

Q. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and cash.

3. Facilities & Equipment

Q8. What facilities does the gym offer?

Our facility includes:

Cardio zone
Strength training area
Free weights
Personal training zone
Steam/sauna

Q. Do you provide lockers?

Details are available at the front desk.

4. Training & Classes

Q. Do you offer personal training?

Yes, certified personal trainers are available. Sessions can be booked separately according to your fitness goals.

Q. What group classes do you provide?

Currently we are not providing any group classes.

5. Health & Safety

Q. What should I do if I feel unwell during a workout?

Stop immediately and inform a trainer or staff member. First‑aid support is available.

Q. Are there any age restrictions?

Members must be 16+. Minors may require parental consent.

Q. How often is equipment sanitized?

Equipment is cleaned regularly throughout the day.

6. Digital Access (App/Portal FAQs)

Q. How do I access my member account?

Use your registered mobile number or email to log in.

Q. What if I forget my password?

You can reset it through the “Forgot Password” option in the app.

7. Special Services

Q. Do you offer nutrition or diet plans?

Yes, customized nutrition plans are available through our certified experts

Q. Do you offer body assessments or fitness tests?

Yes, complimentary assessments are available for all new members, with periodic re‑assessments.

8. Support & Contact

Q. How can I contact the gym for support?

You can reach us through:

Front desk
Contact number
Email

Q. How can I report an issue with the equipment or app?

Please inform the front desk.